Terms & Conditions

All prices on the website are inclusive of GST. 

Delivery:

All shades are delivered by courier and a signature on delivery is required. We do not deliver to PO Boxes.

Deliveries around NZ will be charged as per the applicable rates listed under shipping when purchasing an item.

You will receive an email confirmation once you purchase. Currently the making time for your lamp or pendant shade is 2 to 3 weeks. We will be in contact once your shade is made and ready for despatch. Delivery is usually within 3 to 5 business days from despatch.

If an item is damaged in transit via a courier please notify us immediately and within seven days. We will ask you to send photos to verify the damage and will then arrange for pick up and repair / replacement as required and as per the Consumers Guarantee Act.

If an item is faulty please notify us immediately so we can understand and discuss the problem and if required arrange a repair / replacement as per the Consumers Guarantee Act.

Payment:

We offer secure credit card payment via Stripe on this website. Stripe accepts VISA, Mastercard and American Express.  All products must me paid in full, including any delivery costs, before the item is dispatched.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses best-in-class security tools and practices to maintain a high level of security.

If you wish to pay via a different method then please call to discuss and arrange.

Prices:

We reserve the right to adjust prices on the website at anytime due to the cost of shipping, of raw materials and fluctuations in the New Zealand Dollar.